Insurance
We participate with many major insurance companies in addition to Medicare and Medicare Advantage Plans. Always bring your insurance identification card(s) to your appointment. Purposefully withholding insurance information is fraudulent. Please be sure to notify us of any changes to your insurance or personal information.
Your provider will make decisions for your care based on the best treatment for you, not necessarily based on the coverage of your insurance plan. It is your responsibility to know what services are covered by your insurance. This includes laboratory tests, preventive services, prescriptions and deductible and co-payment amounts. Please be sure to tell your provider if you have insurance/ financial concerns. Although health insurance is intended to help patients meet the cost of medical service, financial responsibility rests with you. Co-payments are due at the time of service. In addition to the regular office visit charge, there may be an additional charge for services provided during regularly scheduled evening or weekend hours and during hours when the office is closed.
For insurances we do not participate with, the patient is responsible for payment at the time of service. A detailed receipt will be given for you to submit to your insurance company for reimbursement.
In the event of circumstances that prevent immediate payment of bills, we will work with you to create a payment plan.
For patients who have chosen an insurance that requires prior approval, we request four working days to prepare referrals and request authorizations. Remember ALL referrals must be completed prior to appointments with a specialist.
Choosing a Medicare Plan
The Medicare open enrollment period is October 15 to December 7, 2023. During this time you will need to choose your Medicare plan for 2024. Here is some information to help you with your choice.
While we are not permitted to recommend a plan to you, we can tell you that we do not have contracts with the following companies for Medicare plans: Humana, United Healthcare, Cigna, and Wellcare by Allwell.
We do have contracts for Medicare plans with Highmark, Aetna, Geisinger and UPMC for Life, however, we do not know if we are considered “in network” for each of the individual plans that are offered. You will want to confirm that Lebanon Valley Family Medicine, Inc. and any other doctors or hospitals you use, are in network for the plan you choose.
For assistance with choosing a plan, we recommend you contact the Lebanon County Area Agency on Aging at 717-273-9262, ext. 5563.
You may receive calls from companies selling insurance plans. Be cautious of scams! Remember to never give your Medicare number or social security number over the telephone to someone who has called you.
Hershey Company Retirees
We have been made aware that you will need to choose an insurance company for 2024. Each company has several Medicare plans.
While we are not permitted to recommend a plan to you, we can tell you that we do not have contracts with the following companies for Medicare plans: Humana, United Healthcare, Cigna, and Wellcare by Allwell.
We do have contracts for Medicare plans with Highmark, Aetna, Geisinger and UPMC for Life, however, we do not know if we are considered “in network” for each of the individual plans that are offered. You will need to confirm with a Via Benefits agent that Lebanon Valley Family Medicine, Inc. and any other doctors or hospitals you use, are in network for the plan you choose.
We recommend that you refer to the many resources offered in the information provided to you by the Hershey Co.
The Medicare open enrollment period (Oct. 15 to Dec. 7, 2023) is fast approaching. You may receive calls from individual insurance companies that are not affiliated with Via Benefits. Remember to never give your Medicare number or social security number over the telephone to someone who has called you.